2025 Society Living Survey – What RWAs Really Want

 Inside India’s Societies: What RWAs Want in 2025 — and What Residents Expect!!

Gated communities have come a long way in the last decade.

What used to be simple blocks with a watchman at the gate have now evolved into vibrant, self-managed ecosystems — with RWAs (Residents' Welfare Associations) at the helm. These committees manage budgets worth lakhs (sometimes crores), take critical safety and facility decisions, and often act as the bridge between residents, vendors, and local governance.

But what do today’s RWAs really need? What are their biggest challenges? And more importantly, what are residents expecting from them?

We gathered insights from housing societies across India — and here’s a snapshot of what the 2025 RWA Living Survey reveals.

🔍 Survey Methodology at a Glance

Survey Period: Jan–March 2025

Participants: 350+ RWAs across 8 Indian cities

Resident Inputs: Over 1,000 residents through in-app polls

Property Types: Mix of cooperative societies, gated communities, builder flats

Let’s dive into what we uncovered...

🧾 Key Findings from RWA Members

1. 84% struggle with collecting dues on time

Manual reminders, late payments, and lack of visibility make collections one of the biggest pain points.

2. 72% say managing staff and vendors is a major stressor

From maids and security guards to plumbers and pest control — tracking attendance, performance, and payments is complex.

3. 66% feel overwhelmed during audit season

Many RWAs still rely on Excel or paper records — and year-end reporting becomes a nightmare.

4. 59% feel disconnected from resident sentiment

Lack of structured feedback, limited AGM participation, and fragmented communication make it tough to gauge satisfaction.

5. 48% say complaints take too long to resolve

When issues are raised in person or on WhatsApp, there's no tracking system — and follow-ups become frustrating.

What RWAs Want in 2025:

·       Automation in Billing

·       Digital communication with residents

·       Reliable vendor & staff tracking

·       Audit-ready financials

·       Centralized complaint tracking

🏡 What Residents Say They Expect

1. 78% want maintenance bills online

People prefer app-based invoices, digital payment links, and real-time tracking.

2. 72% prefer digital visitor tracking at the gate

Security isn’t negotiable. Residents want to be notified of every maid, delivery, or unknown guest entry.

3. 64% are tired of WhatsApp chaos

Residents want structured complaint systems, not random chat group arguments.

4. 57% say they don’t know what the RWA is working on

There’s a clear need for transparency — via notices, announcements, and polls.

5. 49% want to participate in decisions but can’t attend physical meetings

They want online voting, AGM participation from anywhere, and access to documents digitally.

What Residents Want in 2025:

·       Simpler communication

·       Smart security features

·       Transparent budgeting

·       Easier complaint resolution

·       Digital inclusion in decisions

🔧 Bridging the Gap: How OhhPro Junction Helps Both Sides

The disconnect between RWA expectations and resident satisfaction often boils down to tools and processes.

OhhPro Junction is designed to fill this gap by offering:

·       Automated billing & reminders

·       Visitor & staff digital logs

·       App-based ticketing system for complaints

·       In-app notice boards and resident polls

·       Ledger, audit, and GST-ready reports

·       Attendance tracking for staff/vendors

·       Live reports and committee dashboards

It’s not just about features — it’s about enabling smoother governance, better communication, and building trust across the board.

📈 What the Future of RWAs Looks Like

Based on the 2025 survey data, here’s what we predict for the next 2–3 years:

✅ More RWAs will move to full digital platforms.

✅ Society management software will become standard, not optional.

✅ Residents will demand transparency — not as a privilege, but a right.

✅ Security and automation will drive decision-making.

✅ Apps like OhhPro Junction will become the digital control room for society life.

💡 Final Thought: Empowered RWAs Build Happier Societies

Running a society shouldn’t feel like crisis management.

It should feel like leading a well-organized, secure, and inclusive community.

With the right tools, today’s RWA can:

·       Do more with less effort.

·       Build trust through transparency.

·       Make smarter, data-driven decisions.

·       And deliver what residents truly want.

The future of gated community living is not just digital — It’s people-powered, data-backed, and OhhPro Junction-enabled.